Inquiry

Q01: I could not copy and paste the table well, why?

A01: The table is not a picture file. As you copy and paste the text, please choose from the first rectangle to the last rectangle then copy and paste.

Q02: Lot No. is very long, so tell me the easy way to write.

A02: Please copy and paste the character strings of Lot No..

Q03: Can I order the goods more than 9 items?

A03: Yes, you can. The table prepared have only rectangles for 9 items, so please increase rectangles by tapping Enter key on the last rectangle.

Q04: Can I choose other way to pay and sending type?

A04: No, you can not.

Q05: Should I send an order sheet as appending file?

A05: No, you should not. Please be sure to write as the text of the e-mail.

Q06: I don't receive the answer for my order, what should I do?

A06: The e-mail may not arrive by an accident, so please inquire to "support_kyogokutakamasa@yahoo.co.jp" whether your mail arrive and then write your name and your order sheet on your e-mail again. Don't reorder without inquiry. And don't use mobile phone but personal computer about e-mail.

Q07: I can not pay within 7 days, may I order?

A07: No, you may not. Please order after you become able to pay.

Q08: Can I cancel my order?

A08: No you can not. By the way, if you didn't pay within 7days, although the order is canceled automatically, in case of that we may refuse your other order in the future. So please be careful when you order.

Q09: Can I change the contents of my order sheet?

A09: Yes, you can. If you received "Order ID", please send an e-mail to "support_kyogokutakamasa@yahoo.co.jp" then write "Order ID" and changed order sheet on your e-mail. If you didn't receive "Order ID" yet, please send an e-mail to "support_kyogokutakamasa@yahoo.co.jp" then write the order sheet before changing and changed order sheet on your e-mail

Q01: If I didn't send an e-mail that I paid, what happen?

A01: In spite of that you have paid already, we can not know that. So we may recognize that you don't pay within 7days and the order may be canceled. Please be sure to send the e-mail that you paid.

Q02: Because I want to pay as early as possible, may I pay immediately after my order?

A02: No, you may not. We can not always accept your order, because if others ordered before your ordering and the indication of stocks was not updated, although the indication of stocks is not "0", it is possible that the goods is out of stock then. So please wait for the e-mail "Your order was accepted".

Q03: I don't receive the answer for my e-mail that I paid, what should I do?

A03: The e-mail may not arrive by an accident, so please inquire to "support_kyogokutakamasa@yahoo.co.jp" whether your mail arrive and then write your name, your "Order ID" and that you paid on your e-mail. By the way don't use mobile phone but personal computer about e-mail.

Q04: I don't receive the next e-mail of "Thank you for paying.", what should I do?

A04: We send the e-mail after receiving the money. So the money shall not arrive yet, please wait for the e-mail for a while. By the way, if you didn't receive the e-mail in spite of that the money have arrived already, the e-mail may not arrive by an accident. So please inquire to "support_kyogokutakamasa@yahoo.co.jp" whether the money arrive and write your name and your "Order ID" on your e-mail. By the way don't use mobile phone but personal computer about e-mail

Q05: I received the e-mail "Request of additional paying ", tell me the way to pay.

A05: please send the shortfall to us by a registered letter for sending money. Then please write "Order ID" on a paper and insert the paper into the same letter. And please tell us by e-mail that you paid, then write "Order ID" and your name in the e-mail. So we answer the e-mail what subject is "Thank you for paying"

Q06: Can I cancel my order after paying?

A06: No, you can not.

Q01: The goods don't arrive,what should I do?

A01: There is the information of standard days for delivery of EMS on the page "About sending the goods". If the goods didn't arrive in spite of that it took quite over standard days, an accident may happen. We can search for the delivery process according to your address, so please inquire when the goods don't arrive in spite of that it takes quite over standard days. Finally when the goods are damaged or lost by an accident, you can be compensated in case of EMS. By the way, in case of SAL, although standard days are 3 weeks it can take quite over 3 weeks according to the situation or your address. We can not search for the delivery process after sending and finally when the goods are damaged or lost by an accident, you can not be compensated. So if you importance to certainty, please choose EMS.

Q02: When the accident for shipping happens, can I get the compensation?

A02: If you chose EMS, you can get. But if you chose SAL, you can not get.

Q03: Although the goods arrived, the goods don't coincide with my order.

A03: If there is the lack of goods, please inquire. We send the lack of goods again.

Q04: I don't recieve the e-mail of"Information of completion of sending", what should I do?

A04: The e-mail may not arrive by an accident, so please inquire whether we send the goods and then write your name and your "Order ID" on your e-mail. By the way, don't use mobile phone but personal computer about e-mail.

Q05: The page linked to days and postage information is written in Japanese.

A05: There is "Language" around the part above and right on the page and you can choose the language by clicking. Then please reclick "Days" ,"Postage", "First Zone", "Second Zone" or "Third Zone" on our page.

Q06: Where the goods are sent from?

A06: From Japan.